Help Desk Analyst
Kutztown Univ - HR
Kutztown, PA
Full-time
Information Services / Technology (IT)
Posted on April 9, 2024
Job Summary
As the first point of contact for IT service requests, you'll dive into the heart of technical challenges, employing your analytical prowess to decipher and resolve issues efficiently, escalating issues to relevant 2nd and 3rd tier support members when necessary. But that's just the beginning – you'll also have the chance to roll up your sleeves and get involved in exciting IT projects, from revolutionizing procurement processes to spearheading staff training sessions.
Imagine yourself at the forefront of innovation, constantly learning and adapting to emerging technologies while making a tangible impact on our organization. With opportunities to support everything from video conferencing to BYOD setups, your journey with us will be as diverse as it is rewarding.
If you're ready to unleash your potential and embark on a journey where every day brings new opportunities for growth, apply now and join our team of IT experts.
Minimum Qualifications
, Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of day on April 21, 2024.
The starting salary is $49,839 per the AFSCME CBA.
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.
Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
The University is very interested in hiring employees who have had extensive experience with diverse populations. Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.
Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the University's Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.
As the first point of contact for IT service requests, you'll dive into the heart of technical challenges, employing your analytical prowess to decipher and resolve issues efficiently, escalating issues to relevant 2nd and 3rd tier support members when necessary. But that's just the beginning – you'll also have the chance to roll up your sleeves and get involved in exciting IT projects, from revolutionizing procurement processes to spearheading staff training sessions.
Imagine yourself at the forefront of innovation, constantly learning and adapting to emerging technologies while making a tangible impact on our organization. With opportunities to support everything from video conferencing to BYOD setups, your journey with us will be as diverse as it is rewarding.
If you're ready to unleash your potential and embark on a journey where every day brings new opportunities for growth, apply now and join our team of IT experts.
Minimum Qualifications
- Associates Degree in Information Technology or related field or equivalent work experience.
- Strong working knowledge of applications, operating systems, computer hardware.
- Special blend of professional and courteous service sophistication, wide range of technical knowledge, excellent analytical and problem-solving skills, accurate attention to details.
- Excellent written and oral communication skills necessary to share technical knowledge and create self-help documentation for a wide range of constituents who have a wide range of technical expertise to assist clients in learning how best to use technology.
- Ability to develop and maintain effective working relationships with technology associates and business offices to promote productivity and efficiency.
- Skill in asking probing questions, to determine nature of problem and the ability to calm down irate customers
- Experience in higher education
- Bachelor's degree in Information Technology or related field
, Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of day on April 21, 2024.
The starting salary is $49,839 per the AFSCME CBA.
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.
Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
The University is very interested in hiring employees who have had extensive experience with diverse populations. Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.
Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the University's Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.
